How It Works

eTaxHero is the Hero of Online Tax Prep.  It is an extremely affordable fee-for-service in which you provide us your tax information and we prepare your taxes.  Through our system, eTaxHero offers services which are convenient, affordable and accurate.

We have more experience and expertise than our competitors.  We have over 15 years of tax preparation experience and we have prepared and/or reviewed over 20,000 tax returns.  Our team consists of  a licensed attorney, a tax law instructor, and a former tax center manager.  Unlike our competitors, we are NOT seasonal hires who receive some training before the start of the tax season.  Before eTaxHero was created, we were the tax professionals that you would go to in order to FIX your tax return prepared by seasonal hires. That’s why you should trust us.

We have SSL security encryption throughout our entire site and servers.  Therefore, all your sensitive and private information will stay confidential.  Also, once we complete your return and it is accepted by the IRS, we delete your tax documents from our server.

Oh why yes we do!  For most of you, you only need one state return and this would be free.  For those who have to file more than one state return, each additional return is $10.

All the other online tax websites are Do-It-Yourself (DIY).  These DIY sites are computers and servers in which you punch in information and it generates your tax return.  If you know what you are doing, then these sites are great.  But, if you don’t (and too often is the case), then you are risking hundreds of dollars.  There is a difference.  We have actual tax professionals who will create your return and maximize your return.  We know the tax code, so let us help you get a bigger refund.  

Most of these "free" services are extremely limited and none of them offer a free state return ($20 value).  So, for the price of a state return, we will give you more comprehensive tax prep services and you do none of the heavy lifting.  And, that is why we are better.

Simply put: Better Quality, Lower Prices.  With us, you get more than you pay for.  We are able to keep prices low because we do not need to pay rent, utilities, property taxes, and etc.  Our prices were set with you in mind.  

After you have completed inputting your information, you will have the option to upload your documents to our secure server.  If you are submitting pictures, please make sure that our eTax preparers can read it.  You can upload up 100mb worth of files.  Any additional tax documents will have to be emailed directly to account@etaxhero.com.  

While we would prefer pdf files, you can upload files of any type.  If your employer/banking institution emails your tax documents to you, you can just attach those files.  But, if you still receive paper copies of your tax documents, you can take pictures of those documents and attach them.  

Yes.  Just take clear pictures of all your tax documents or download those items onto your phone.  Then, fill out the form and upload the documents.  Easy as easy gets.  

We definitely recommend it.  Numbers or letters may get switched, so uploading a copy of your prior year's tax return would allow us to ensure 100% accuracy (and expedite your refund).

You should be able to upload by clearing your cache and restarting your browser.  If that does not work, then you can submit without the documents and one of our eTax Preparers will reach out to you to retrieve it. 

Yes.  After we complete your taxes, we will e-file everything with the IRS and the applicable state agencies.  Once the submissions are accepted, then we will send you a password-protected copy of your tax return.

We will contact you after the IRS accepts your tax return.  At the same time, we will send you a password-protected copy of your tax return for your records.

We will maintain your tax information in our system for 3 years.  Within that time span, if you ever need another copy of your tax documents, let us know.

This happens all the time and we get it.  You were eager for your tax refund and you wanted to get it ASAP.  But, you forgot about a banking institution who lagged on getting you those documents.  No big deal!  Just send us those documents and we will amend your tax return for free (if it stays within your service package).  Once you receive your amended return, you will have to mail off a copy to the IRS.

The IRS discontinued its e-file PIN retrieval service.  Instead, you would need to use your prior year’s adjusted gross income (AGI) to validate your signature.  If you can’t find this, then you can retrieve it at https://www.irs.gov/individuals/get-transcript.  

April 15th.  But, if that day falls on a Saturday or Sunday, then the deadline is pushed to the following business day.  

From the date that the IRS accepts your tax return, it takes anywhere between 2-3 weeks until you receive your refund.  However, this year, if you receive Earned Income Tax Credit or Additional Child Tax Credit, your refund will not be sent until at least February 15th.

When a return is rejected, it is not an audit.  Rather, the IRS has a database of information which it compares with the submitted return.  If the personal data do not match up, then they kick the return back to us with a reason why.  Once we get the information to resolve the issue, we re-submit the return to the IRS.  

In our experience, the most common errors are: (1) incorrect PIN; (2) incorrect SSN; or (3) incorrect spelling of names. 

If you owe back taxes to the IRS, then you must pay by April 15th!  If payments are not made in time, then the IRS may assess a penalty and charge you interest.