Privacy Policy

YOUR PRIVACY IS OUR PRIORITY

At eTaxHero.com (collectively “We”, “Us”, “Our or “eTaxHero”), we are committed to safeguarding customer information on www.eTaxHero.com. Since your privacy is our priority, eTaxHero will not share nonpublic information about you with third parties outside of the eTaxHero corporate family without your consent, except as explained in our Privacy Policy.

PRIVACY POLICY

Protecting your privacy is important to us. We want you to understand what information we may gather and how we may share it. This Privacy Policy explains eTaxHero’s collection, use, retention, and security of information about you.

How We Collect Information

Visiting our Web Site
We will not collect personal information about you just because you visit this site. In order to improve the usefulness of our web site for our visitors, we automatically collect and maintain statistical information from our site's data logs that concern network traffic flow and volume. This information consists of:

• The name of the domain from which the visitor accesses the Internet (e.g., "a company.com"; "a school.edu"; or "an agency.gov")
• The Internet Protocol Address; and
• The date and time our website is visited
• Browser type
• Internet service provider
• Referring/exit pages
• Operating system
• Clickstream data

This information does not identify individual visitors and is used to enhance and improve your experience on our site. No attempts are made to identify individual users unless illegal behavior is suspected.

Mobile

When you download and use our Services, we automatically collect information on the type of device you use and operating system version. We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

Purchasing our Products

The purpose of this site is to market and sell our services. As a result, you may have to provide us your personal information and/or email address. We do not share or disseminate this information to other vendors or clients. This information is kept in strictest, secure, confidence. If you choose to purchase our services online, you will be asked for personal information as well as your credit card number. The forms requesting this information are on a secure server. All steps are taken to safeguard your information.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by eTaxHero and our partners affiliates, or analytics or service providers. For an updated list of these providers please contact our marketing team. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for [our shopping cart, to remember users’ settings (e.g. language preference), for authentication]. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Local Storage (HTML5)

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Behavioral Advertising

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Information Gathering

The information we gather, in addition to your tax return, includes:
• Credit Card including: Cardholder's name, credit card type, credit card number, expiration date, billing address, email address. Credit card data is used to complete our transactions and none of this information is shared with anyone else.
• Technical Assistance - User name, user ID, email address, operating system, connection, browser.
• Tell A Friend -- If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. eTaxHero.com stores this information for the sole purpose of sending this one-time email [and tracking the success of our referral program]. Your friend may contact us at CustomerSatisfaction@etaxhero.com to request that we remove this information from our database.

Collection and Use of Third Party Personal Information

You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided

Sharing Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

• Within eTaxHero Corporate Family - We may share information about you and the products and services you have purchased from us, among members of the eTaxHero Corporate family, all of whom follow our Privacy Policy. However, this information will not be provided to third parties outside our corporate family, except as noted below:
• With Our Service Provider -- In some cases, we employ service providers to provide a product you order, to fulfill a service you request, or to market one of our products or services. Examples include using Web analytical software, Web beacons, delivering downloadable products, offering online software applications, or sending e-mails on our behalf. While this may require us to share information, these service providers are strictly prohibited from using your information other than to act on our behalf.
• For Legal Reasons -- We may be required to provide information about you to third parties outside of the eTaxHero corporate family without your consent as provided by law, such as, to respond to a subpoena or court order, judicial process or bankruptcy proceedings, regulatory authorities, to protect against fraud.
• In Case of Sale of Company -- Your information may be transferred in connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or operating unit. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Testimonials

We post customer testimonials on our web site, which may contain personal information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at CustomerSatisfaction@etaxhero.com.

Blog / Forum

Our web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at CustomerSatisfaction@etaxhero.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.

Links

As a service to our customers, we have installed links to various tax agencies/services. These include IRS.gov, and various state agencies and organizations. The links provided are maintained by these separate entities and are not the property of, or affiliated with, eTaxHero.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Push Notification

We will send you push notifications if you opt-in to receive them to announce special deals and to send you your itinerary. You may opt-out of receiving these at any time by going to the phone settings and turning them off.

Our Former Customers

Even if you are no longer a eTaxHero customer, our Privacy Policy will continue to apply to you.

Our Security Practices and Information Accuracy

eTaxHero understands the importance of protecting customer information. eTaxHero adheres to regulatory, security, and privacy standards applicable to the tax preparation industry. eTaxHero’s web-based and desktop applications have a proven record of securing Taxpayer information by utilizing a variety of security related technologies including, but not limited to, firewalls, intrusion detection systems, web application firewalls, encryption, access controls, network isolation, auditing systems, data classifications, and data obfuscation. In order to protect the data as our client enters it in the system, eTaxHero incorporates the use of SSL encryption facilitated by an Extended Validation SSL Certificate issued by a recognized trusted certificate authority.
eTaxHero’s information systems maintain PCI compliance which must be renewed annually. Additionally, our systems are routinely subject to automated vulnerability testing purposely exceeding the requirements of PCI compliance. This practice allows quicker identification and remediation of risks to the privacy of taxpayer data. Internal audits are performed continuously throughout the year to ensure compliance with regulatory standards and eTaxHero’s Information Security Policy Manual

Data Retention

We will retain your information for up to three tax years as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at CustomerSatisfaction@eTaxHero.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Personal Information:

Personal Information is accessible online through October 20 of the year in which the return is filed. You may view, delete and/or make changes to your personal information by visiting your account online at www.eTaxHero.com and selecting "Edit Account Information" [or by emailing our Customer Support at CustomerSatisfaction@etaxhero.com or by contacting us by telephone or postal mail at the contact information listed below. Any return e-filed through eTaxHero.com will be available only in PDF format (fees may apply). We will respond to your request to access within a reasonable timeframe. 

How to Contact Us:

If you have questions or concerns regarding this policy, you should first contact customer support at CustomerSatisfaction@etaxhero.com.

Changes in this Privacy Policy

The Privacy Policy applies to products and services of eTaxHero.com, online. We reserve the right to change this Privacy Policy, and any of the policies described above, at any time. Any changes to our policy will be immediately posted and made available to consumers at our website and these changes will not take effect for 15 days after their initial posting. We will also email users with this information. If we make any material changes we will notify you by email (sent to the e-mail Other Types of Information We Gather, address specified in your account) or by means of a notice on this Site prior to the change becoming effective. The examples contained within this Privacy Policy are illustrations; they are not intended to be exclusive.

Approved and Effective 9/1/2016